Office
Service requests, tenant communication, amenity bookings, and access for professional workspaces.
Caret Platform
Property operations from a single platform.
Caret brings tenant service, inspections, amenities, access, communications, and insurance workflows into one platform for property teams.
Service requestNew
HVAC · Suite 604
Amenity booking
Boardroom · 2:30 PM
Confirmed for today
Mobile access
West lobby unlocked
Caret at a glance
The core workflows property teams run every day.
Service requests
Track issues through resolution
Amenity bookings
Manage shared space reservations
Mobile door access
Unlock approved spaces securely
Tenant chat
Keep conversations tied to properties
Tenant notifications
Email, home screen, and push
Preventative maintenance
Schedule recurring operational work
AI insurance verification
Review coverage faster
Digital inspections
Complete walkthroughs with evidence
AI analytics
Surface trends and priorities
Custom digital waivers
Collect signed approvals digitally
Platform Modules
See how the work gets done.
Explore service requests, amenity bookings, and mobile access.
Service requests that move from tenant submission to operator action.
Capture tenant issues, assign work, and keep every request visible from intake to completion.
Mobile tenant intake
Instant operator notification
Assignment, status, and tenant response
Live service workflow
Tenant
Creates the request
Operations
Receives and responds
Request created
Routed instantly
Operator responding
Work Orders
Manage the work behind each request.
Give your team the assignment, approval, and billing details they need to follow through.
Team assignment
Route work to the right internal team or vendor and track its status.
Approvals and billing
Keep approvals and billing details with the work order.
Completion and history
Notify tenants when work is complete and retain the request history.
Work order board
New
1HVAC not cooling
From tenant request
Assigned
2Technician scheduled
Today 2:00 PM
Complete
3Tenant notified
History saved
Caret Inspections
Location verified inspections, built into Caret.
Replace paper checklists with inspection workflows that confirm location, capture evidence, generate reports, and hand off the next action without leaving the platform.
Location verified
Confirm inspections are completed from the right property, floor, or inspection zone.
Custom templates
Build inspection templates for suites, amenities, vendor work, building rounds, and audits.
Photo evidence
Attach site photos, documents, and notes directly to the inspection record.
QR workflows
Launch the right inspection from a QR code or verified property location.
Operator location
Approaching roof
Roof zone
Roof zone matched
3 roof inspections available.
Available inspections
Main roof zone
Location verified
Roof inspection
Main roof access
Drainage check
North roof drains
Safety perimeter
Guardrail line
QR marker ready
Scan if GPS is restricted.
Inspection
Roof inspection
Main roof · 4:12 PM
Inspection progressCompleting
Location verified
Roof zone confirmed
Photo evidence
Roof photos attached
Safety checklist
Perimeter checked
Surface
Drain
Add
Tenant Communication
Communication that feels connected to the rest of the property.
Send notices, manage conversations, and keep service context close to the tenant relationship.
Communications
Gail Perkins
Now
4 messages · AC request
Sarah Repol
1 hr
Thanks for the update
Martin Speers
3 hrs
Vendor arriving today
GP
Gail Perkins
Suite 1900 · Harbourview Tower
ECMR
Shared with 2 members of the property team
Gail · Tenant
Hi, our suite is still warm. Could someone check the AC?
Emily Chen · Property Manager
Absolutely. I’ve opened request #4218 and asked our team to take a look.
Gail · Tenant
Thanks. Will someone need access to our suite?
Marcus Reed · Assistant Property Manager
I can take this one. A technician will arrive at 2:00 PM and knock first.
One tenant conversation, shared across the property team
Notices across the channels tenants actually check
Create portfolio notices or targeted updates for home screen, push, and email delivery.
Tenant chat with operational context
Keep conversations, attachments, service requests, and follow up work tied together.
A cleaner record for every interaction
Teams can see what was sent, what was shared, and what still needs a response.
Proven Track Record
Built to scale with your portfolio.
See the scale of customer portfolios, service requests, and amenity bookings supported by Caret.
55M+
Square feet
200K+
Service requests
500K+
Amenities booked
Property Types
Designed for office, residential, retail, and industrial portfolios.
Adapt service, communication, and access to the needs of each property type.
Residential
Resident service, shared spaces, access workflows, and community communication in one platform.
Retail and Industrial
Operational workflows for mixed tenant portfolios, vendor work, and site visibility.
Ready to see how Caret fits your portfolio?
See how the modules fit together for your properties, teams, tenants, and insurance workflows.