An all-encompassing service request, tenant communication, room bookings and mobile door access solution, specifically branded to your company. Perfect for office, residential, and retail.
Built to be the full end to end solution so your internal team members and tenants can manage everything in one place
Our platform allows all users of a property to create service requests within the mobile app or on their desktop computer without the need to call or email. Facility operators get notified in real time and can immediately address the issue and communicate with the requestor.
Make it easy with a touch of a button for your tenants to book the conference room, gym, tenant lounge, sports court or any other amenity you may offer all within the web / mobile app.
Communicate directly with all users within a property or company, not just one tenant contact. Build brand loyalty and high user satisfaction with the decision makers in each company.
Replace physical access cards with secure mobile door access control that integrates with your existing system. Your visitors can ask for access just by tapping their phone to a reader. Yes, it's that simple.
Mine the data to find your problems rather than for the problems to find you. Have full insights into the companies and tenants in your properties along with amenity usage insights.
Your brand is who you are and it is vital it is always front and center to your customers. We provide you your own app fully branded with your logo and colors with your users never seeing "Caret".
We provide your very own web and mobile (iOS / Android) apps based on the package chosen that are fully branded with your logos and colours. There is no "Caret" branding shown to any of your end users, only your own.
Our team handles all the heavy lifting when it comes to creating App Store accounts for your company and setting up the web hosting. Don't worry about setting anything up or any kind of maintenance moving forward.
We also work with your internal employees to train them how the platform works (super easy!).
Your app is deployed live to tenants and employees generating positive experiences, improved ROI's and the pride that comes with having your own software without the headache of managing any of it.
Improve the efficiencies of your service request process for both your tenants and internal operations team while gaining meaningful analytics that drive decisions that result in reducing time and costs.
Service requests are tracked in real time with different status updates as they progress through the process. Tenants can see comments from the operations team regarding their requests and each status update for the request placed is sent to the tenant until complete. Tenants no longer need to wonder if a request is in extended delay because a part needs to be ordered.
When a user submits the service request through the app, it automatically gets distributed to the appropriate building technicians depending on time of day, the property, and availability. When requests don't get accepted by the team, the escalation process you set ensures it does not slip through the cracks.
Get ahead of potential long term issues in your properties by having all your insights and analytics in an easy to use dashboard with reporting capabilities. Additional insights make sure your team is responding to the needs of your tenants and meeting expectations.
No more cards needed and save money on expensive access control system licenses.
Withdraw door access with a press of a button and easy to use logs keeps your team informed at all times.
Send access link emails to guests with access to spaces without the need for an app.
Get insights into how users are using specific spaces in your properties and "busy times".
Upload and manage all tenant insurance documents in one place. Get automatically notified 60 days before insurance is set to expire for tenants and easily see which tenants don't have any active insurance.
Streamline communication and organization within the building while providing an easy way for tenants to request maintenance, book amenities, and communicate with the property manager. This can lead to increased efficiency and satisfaction for both the property manager and the tenants.
The white label platform makes it effortless and convenient for tenants to communicate with the property manager. Whether it's to alert tenants of upcoming events, submit maintenance requests, or book amenities, the process is made simple with just the click of a button!
The white label platform is the perfect solution for your retail tenants, giving them access to immediate maintenance assistance, up-to-date building-related information and a direct line of communication with the building management team. Not only does this ensure that your tenants have the tools they need, but it also provides a great service for your management team.
Don't take our word for it but rather our everyday customers that use the platform to power their operations!
"Through Caret, Hopewell implemented our own branded platform for our tenants over a year ago and the feedback has been positive! Our tenants truly appreciate the usability and simplicity of the platform. The platform itself has been beneficial as it has challenged our team to be more efficient and create better internal processes with tenant communication and preventative maintenance. It has also brought our team together through the implementation of the program. The Caret team has been excellent to work with!"
"Royop recently transitioned to Orange+, our branded version of the Caret app and we are thrilled with the results! Having a branded tool for tenant engagement has added significant value for Royop by solidifying our REM platform and strengthening external, tenant relationships. With app features that are constantly evolving with the needs of our business, we are excited to see where Orange+ will take us next!"
We’re very happy with the Caret platform. With their technology powering our Melcare app, we’re able to provide a better tenant experience to our customers. Our operations team is able to manage service requests and preventative maintenance much easier. The insights from the data collected now allows us to understand where we can improve our service to our tenants and which properties are most problematic.
Amenities such as conference rooms can be connected to mobile door access so that only valid bookings through the system have access to the space
Control fair usage of amenity spaces with our credit booking system that can be set per company in the system. Control how many credits each booking costs and get notified when credits for companies are running low
Tenants can books events through the platform and you can control how many spots are available, all the details, and even see registrations / waitlists. It's everything you need to efficiently host and bring awareness to events in your properties
A White Label solution means that the app is fully customized to your company brand, your users will not see “Caret” on any of the marketing material. We will add your logo, colours and company name to the app, when tenants search the app store for your app, it will be under your name and branding.
Yes! We are open to exploring any custom features that you may need and are dedicated to finding the best solutions to help you achieve your goals. Our team is experienced in building custom features and can work with you to develop something that is tailored to your exact needs and requirements.
With the White Label platform, tenants can communicate with their building's management team more efficiently and access all the information they need about their building easily. Through this platform, tenants can submit service requests, directly chat with property management staff and book amenities, leading to a more enjoyable experience as they can quickly get answers to their inquiries, address any difficulties, and access resources.
This timeline is completely dependent on what works best with your company and if there is any custom work required prior to launch. We would estimate about 30 days to fully launch to your tenants, this gives you approximately 2-3 weeks to launch the app internally with your team members and get VIP onboarding and training with our Client Success team. The timeline is completely flexible, and we will work with your teams to ensure a smooth rollout.